From Support to Sales - In Less Than a Year
When Moritz first walked through the doors of Conference Manager, he brought not only solid experience in event management within the healthcare sector but also a clear ambition: Customer Support was never meant to be the final destination. It was just the beginning.
“Right from the job interview, we talked about my desire to grow in my role,” Moritz explains. “And I felt there was room to do that here.”
He joined the Customer Success team, supporting clients in both Denmark and Germany. From day one, his curiosity stood out – along with a deep desire to understand the product, the customer experience, and how everything connects.
It quickly became clear that Moritz wasn’t just here to follow processes. He asked questions, challenged assumptions, and actively sought better ways of doing things.
“In a growing company like ours, innovation is a natural part of everyday life,” he says. “You’re encouraged to think critically and suggest improvements – and people genuinely listen.”
And it’s not just encouraged – it’s supported. Management stays close to the teams and creates an environment where good ideas can turn into real change.
“We communicate closely across teams, and people are very open. That helps us catch challenges early on and find smarter ways to work.”
It didn’t take long before Moritz started joining customer meetings with the Sales team — just six months after he started.
Learning Every Day - and Teaching Too
“There’s not a single day when I don’t learn something new – or share something I’ve learned. And honestly, who doesn’t want to become wiser?” Moritz adds, clearly enjoying the thought. “It helps you grow both, professionally and personally.”
What’s striking about his journey is how organic it felt. Moritz’s transition into Sales didn’t come with a formal program or a structured training track. Instead, it was driven by hin initiative and supported by the people around him.
Weekly sales meetings, informal mentoring, and ongoing sparring with colleagues became his classroom. His former manager in Customer Success and his new Sales manager both acted as sounding boards, offering guidance and helping him build the confidence to grow into his new role step by step.
“They gave me space to try, to fail, and to ask questions. That gave me confidence to move forward at my own pace.”
At the same time, Moritz brought unique value to the Sales team: deep knowledge and hands-on experience from support.
“As a product specialist, I could give something back – especially on the technical side. That felt great.”
A Culture That Opens Doors
For Moritz, the biggest game-changer has been the company culture – and the trust that comes with it.
“At Conference Manager, the path from idea to action is short. You don’t have to wait for permission or go through ten layers of approval. If you see a better way of doing something, people listen.”
That openness has shaped not just his career path, but also his long-term perspective.
“I really like Conference Manager. The way we work here – the atmosphere, the way people care – it’s something special. I wouldn’t want to miss it.”
Building Personal Connections - Inside and Out
One of the most fulfilling parts of Moritz’s work is building strong, authentic relationships – with both customers and colleagues.
“We don’t just sell software – we create partnerships. Whether you work in Customer Success or Sales, relationships are everything.”
Letting go of customers after handover to the support team isn’t always easy, especially after working closely with them during onboarding or the sales process. But for Moritz, it’s also a sign of how deeply connected people become.
Advice for Those Who Want to Grow
For anyone looking to grow within Conference Manager, Moritz has a simple but powerful message:
“Be curious. Listen, learn from everyone – not just the people above you. And don’t be afraid to share your thoughts.”
He believes that what sets Conference Manager apart is the willingness to let people shape their own path – as long as they take ownership.
“If you see a chance to improve something, speak up. If you’re ready to grow, say so. Because here, you won’t be ignored – you’ll be supported.”
That Moritz now works as a Solution Manager comes as no surprise: always on the lookout for the next smarter solution, he brings structure to complexity – much like solving a Rubik’s Cube. What may seem like colorful chaos from the outside, he solves step by step – with analytical thinking, curiosity, and a strong sense of the bigger picture.
